Before digging, PVWC tackled incomplete records with field verification and GIS support to turn unknowns into known materials. Getting this data right upfront was crucial to save time, money and confusion later.

2. Communication isn’t a side task, it’s the work.

The team prioritized clear, accessible messaging in pieces like door hangers and multilingual press notices. Explaining the process in plain language (and in all languages spoken in the community) helped residents feel more informed and included.

3. Hire the right messengers.

PVWC brought in local Spanish-speaking canvassers who knew the neighborhoods and could build trust with water customers face-to-face. The local knowledge helped to drive sign-ups and strengthened relationships.

4. Build a smart, visual toolbox.

Using tools like ArcGIS and Power BI, the team tracked replacements, shared updates and even built a public-facing website where homeowners could easily look up their status. This transparency helped build momentum in the program.

5. Every home is its own project.

Construction management was approached with care. Each replacement and restoration was coordinated to minimize disruption while maximizing quality. Efforts were supported by a clear funding strategy through the New Jersey Infrastructure Bank.

6. Public trust is earned through responsiveness.

Community questions were met with fast answers, not red tape. This transparent approach strengthened PVWC's program credibility and kept projects moving along.

Want to learn more about how PVWC and CDM Smith are getting the lead out?